Refund & Cancellation Policy
Effective Date: 24 June 2026
At Flavora Spices India Private Limited, customer satisfaction is important to us. We strive to provide high-quality spices, honey, and related food products. This Refund & Cancellation Policy outlines the conditions under which cancellations, returns, replacements, and refunds may be accepted for purchases made through our website, https://flavoraspicesindia.com/.
By placing an order on our website, you agree to the terms stated in this policy.
Order Cancellation
Customers may request cancellation of an order before it has been processed, packed, or dispatched for shipment. Once an order has been shipped, it cannot be cancelled. Cancellation requests should be submitted as soon as possible by contacting our customer support team through email or phone.
Flavora Spices India Private Limited reserves the right to cancel any order at its sole discretion for reasons including but not limited to product unavailability, pricing errors, payment issues, suspected fraudulent activity, or circumstances beyond our control. In such cases, customers will be notified and any eligible refund will be processed accordingly.
Return Policy
Due to the nature of food products, spices, honey, and consumable goods, we generally do not accept returns once products have been delivered.
However, returns or replacements may be considered under the following circumstances:
The customer receives a damaged product.
The customer receives an incorrect product.
The customer receives a product with visible packaging defects.
The product received is substantially different from what was ordered.
To be eligible for a replacement or refund, customers must notify us within 48 hours of receiving the order and provide clear photographs of the product, packaging, shipping label, and invoice as evidence.
Requests submitted after the specified period may not be eligible for review.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us immediately with supporting photographs and order details. Upon verification of the issue, we may offer a replacement, store credit, or refund, depending on the circumstances and product availability.
The decision regarding the appropriate resolution shall be made by Flavora Spices India Private Limited after reviewing the submitted information.
Refund Eligibility
Refunds may be approved in situations including but not limited to:
Orders cancelled before shipment.
Orders that cannot be fulfilled due to stock unavailability.
Verified cases of damaged, defective, or incorrect products.
Duplicate payment transactions.
Technical payment processing errors.
Refund requests are subject to verification and approval by our support team.
Refund Processing
Once a refund request is approved, the refund will be initiated to the original payment method used during purchase. Refund processing times may vary depending on the payment provider, banking institution, and payment method used.
Typically, approved refunds are processed within 7 to 10 business days. However, actual credit timelines may vary depending on the customer’s bank or payment gateway.
Flavora Spices India Private Limited shall not be responsible for delays caused by banks, payment gateways, financial institutions, or technical issues beyond our control.
Non-Refundable Situations
Refunds, returns, or replacements may not be provided under the following circumstances:
Change of mind after delivery.
Incorrect shipping information provided by the customer.
Failure to receive delivery due to customer unavailability.
Minor variations in packaging, appearance, or product color.
Products that have been opened, consumed, tampered with, or partially used.
Requests submitted after the specified reporting period.
Dissatisfaction based on personal taste preferences.
Failed or Duplicate Transactions
In the event of a failed transaction where the payment amount has been debited but the order was not successfully placed, customers are requested to contact us with transaction details. Such cases will be investigated and resolved in coordination with the payment gateway provider.
Duplicate payments made for the same order will be refunded after verification.
Contact for Refund and Cancellation Requests
Customers seeking cancellation, refund, replacement, or support regarding an order may contact us using the information provided below.
Flavora Spices India Private Limited
Website: https://flavoraspicesindia.com/
Email: Spicesflavora@gmail.com
Phone: +91-9944495889
Address:
Shop #15, Arihant VTN Presidency,
139/50, N Usman Rd,
T. Nagar, Chennai, Tamil Nadu 600017, India
Our customer support team will review all requests and respond within a reasonable timeframe.
Changes to This Policy
Flavora Spices India Private Limited reserves the right to update, modify, or revise this Refund & Cancellation Policy at any time without prior notice. Any changes will become effective immediately upon publication on the website. Customers are encouraged to review this page periodically for updates.
By placing an order through our website, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.